Welcome to DHVISHA JEWELS. We respect your privacy and are committed to protecting the personal data of our customers. This policy outlines how we collect, use, and safeguard your information when you purchase our 92.5 Sterling Silver jewelry or visit our website.
1. Information We Collect
To fulfill your jewelry orders and provide a seamless shopping experience, we collect:
- Identity Data: Name, title, and gender.
- Contact Data: Shipping address, billing address, email address, and phone numbers.
- Transaction Data: Details about payments and products you have purchased from us.
- Technical Data: IP address, browser type, and location (used for currency conversion and shipping calculations).
2. How We Use Your Information
We use your data strictly for business purposes:
- Order Fulfillment: Processing payments, engraving/customization requests, and shipping your jewelry.
- Authenticity & Warranty: Maintaining records for 92.5 purity certifications and future repair or buy-back services.
- Customer Support: Responding to inquiries regarding jewelry care or order status.
- Marketing: Sending updates on new silver collections (only if you opt-in).
3. Payment Security
We do not store your credit/debit card information on our servers. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We recommend reviewing the Privacy Statement depending on your chosen payment method.
4. Third-Party Sharing
We only share your data with essential service providers:
- Logistics Partners: To deliver your jewelry safely.
- Payment Processors: To authorize transactions.
- Legal Compliance: If required by law to prevent fraud or money laundering.
5. Cookies
Our website uses cookies to remember items in your shopping cart and to analyze site traffic. You can manage your preferences through your browser settings or via our Cookie Consent Manager.
6. Your Rights
Under global data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your data (“Right to be Forgotten”).
- Opt-out of marketing communications at any time.
7. Data Retention
We retain your order information for as long as necessary to provide warranty services and comply with tax and accounting regulations.
8. Contact Us
For any questions regarding this policy or to exercise your data rights, please contact our Grievance Officer:
[DHVISHA JEWELS]
Email: pankajsrs162429gmail.com
Address: Hno 21-2-418/419 Bandi Ka Adda, Mitti Ka Sher, Shakkar Kota, Hyderabad. 500002